Returns and Warranties

View Our Easy Returns Video Here Return Items To:

Racquetball Warehouse
Attn: Returns
181 Suburban Road
San Luis Obispo, CA, 93401

Please use the pre-paid return-shipping label included with your order (only included with orders shipped within the continental United States). All other customers will be responsible for shipping charges on returned product.

***Please make sure to record your tracking number***

Please use our Returns & Exchange form found on the back of your printed invoice.

New Racquets
  • All racquets must be in new condition showing no signs of use (i.e. plastic removed from handle, scrapes on bumper guard, etc.)
  • All racquets that are not new condition can be returned within 90 days of the invoice date for up to 75% of the current selling price in Racquetball Warehouse store credit. Refunds will not be given for return of used racquets.
Defective Racquets
  • All new racquets have a one-year manufacturers warranty against defects.
  • Defective replacements are at the sole discretion of the manufacturer.
  • Racquetball Warehouse may replace the racquet immediately if we feel the manufacturer will determine the racquet is defective.
  • Racquets sent to the manufacturer for evaluation can take up to 6 weeks.
  • Racquets that have been abused, run over, damaged from heat, etc. will not be replaced.
  • If purchased racquet is no longer available, store credit will be given in the amount of the original purchase price.
Footwear
  • Shoes must be returned in the condition they were received.
  • Please use the box the shoes were shipped in to return shoes. Do not place any shipping labels or tape directly on the shoebox.
  • Please make sure shoes do not have any sock fuzz/lint, human or pet hair, dirt, or any other foreign substances before returning them.
  • Please send the shoes with a note stating if you would like credit or an exchange.

***Note: Any items sent back that do not abide by these guidelines will either be sent back to the customer or will be issued Racquetball Warehouse store credit, at Racquetball Warehouse's discretion. All Returns and Exchanges must be submitted within 1 year of the Invoice date. Returns and Exchanges received after 1 year will be sent back to the customer and a refund or credit will not be given.

Apparel
  • All apparel must be returned unwashed and unworn with original tags still attached.
  • Apparel that has been worn or washed, cannot be returned or exchanged
Bags, String and Other Miscellaneous Items
  • The items in this category do not come with a manufacturer warranty.
  • Racquetball Warehouse will take back items that are defective for 30 days after the invoice date.
Court Equipment
  • Ball machines and stringing machines come with a 1 year manufacturer's warranty.
Court Equipment
  • Ball machines and stringing machines come with a 1 year manufacturer's warranty.