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Warranties

Racquets

  • All new racquets come with a manufacturer's warranty. Please note that manufacturer's policies vary by brand
    • HEAD: 6 Months (One replacement max)
    • Harrow: 6 Months
    • E-Force: 6 Months
    • Ektelon: 1 Year
    • Dunlop: 1 Year
    • Gearbox: 6 Months
    • ProKennex: 1 Year
    • Wilson: 6 Months
  • Defective replacements are at the sole discretion of the manufacturer.
  • Racquetball Warehouse may replace the racquet immediately if we feel the manufacturer will determine the racquet is defective.
  • Racquets sent to the manufacturer for evaluation can take up to 6 weeks.
  • Racquets that have been abused, run over, damaged from heat, etc. will not be replaced.
  • If purchased racquet is no longer available, store credit will be given in the amount of the original purchase price.

Outsole Durability Guarantee

  • Product description must state shoe has an outsole durability guarantee.
  • Return qualifying shoes to Racquetball Warehouse for replacement.
  • Sole warranties are a one-time replacement.
  • In the event the purchased shoe is no longer available, a shoe of equal or greater value within the same brand will be substituted. (These shoes will not come with an outsole warranty.)
  • Warranty only covers the rubber outsole of the shoe. Damage to the toe-guard, or upper of the shoe does not qualify for the warranty replacement.
  • Shoe must be completely worn past the outsole and into the midsole or insole of the shoe.
  • Warranty is void if the shoe is abused or mishandled.