Warranties
Racquets
- All new racquets come with a manufacturer's warranty. Please note that manufacturer's policies vary by brand
-
- HEAD: 6 Months (One replacement max)
- Harrow: 6 Months
- E-Force: 6 Months
- Ektelon: 1 Year
- Dunlop: 1 Year
- Gearbox: 6 Months
- ProKennex: 1 Year
- Wilson: 6 Months
- Defective replacements are at the sole discretion of the manufacturer.
- Racquetball Warehouse may replace the racquet immediately if we feel the manufacturer will determine the racquet is defective.
- Racquets sent to the manufacturer for evaluation can take up to 6 weeks.
- Racquets that have been abused, run over, damaged from heat, etc. will not be replaced.
- If purchased racquet is no longer available, store credit will be given in the amount of the original purchase price.
Outsole Durability Guarantee
- Product description must state shoe has an outsole durability guarantee.
- Return qualifying shoes to Racquetball Warehouse for replacement.
- Sole warranties are a one-time replacement.
- In the event the purchased shoe is no longer available, a shoe of equal or greater value within the same brand will be substituted. (These shoes will not come with an outsole warranty.)
- Warranty only covers the rubber outsole of the shoe. Damage to the toe-guard, or upper of the shoe does not qualify for the warranty replacement.
- Shoe must be completely worn past the outsole and into the midsole or insole of the shoe.
- Warranty is void if the shoe is abused or mishandled.